Reporting to the Head of Business Support, in collaboration with peer Business Support Manager, jointly responsible for the management of members of a global team of Business Support Coordinators, who will be based in Gothenburg, Warsaw, Gaithersburg, Mississauga and Cambridge. Responsible for managing and coordinating all aspects of their work across Clinical Operations.
Accountabilities to the team:
- Recruitment campaigns, ensuring the right individuals are secured demonstrating the AZ values and required skill-sets necessary for their role and a perceived good fit within the team.
- Ensuring onboarding of new starters reflecting the global process in place, allowing each new start the same learning experience.
- Implementing and maintaining global processes.
- Overseeing workflow management.
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- Team welfare/team-building – maintaining a global connection across the 5 hubs through regular and valuable interactions.
- Focusing on direct reports’ performance, ensuring effective quarterly coaching check-ins take place and quality development plans formulated.
- Continually reviewing team capabilities are in line with requirements, and ensuring the right upskilling and training resources are available.
- Independently and pro-actively managing issues regarding team delivery or poor performance, resolving issues and challenges appropriately, taking necessary actions to ensure delivery of day-to-day support activities and programs.
- Clear communication across the global team with respect to announcements, resourcing changes, processes and opportunities.
Accountabilities to the stakeholders:
- Regular stakeholder engagement to ensure the Leaders’ current and future support needs are met efficiently and reliably.
- Strategic resourcing decisions made to allow the right individual is matched to each leader’s requirements.
- Ability to provide specialist project-based support across business critical areas when required.
Other:
- Undertaking and managing projects as required within Clinical Operations.
- A broad understanding of Clinical Operations to allow proactivity in highlighting areas where the Business Support Team could add value.
- Remaining up to date with current compliance requirements, processes and employment laws.
- Continually reviewing the support model and resourcing situation.
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