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Our client is a well-known luxury retailer.
Job Description
- Monitoring and achieving store performance with relevant KPIs.
- Contributing to the store sales target.
- Conducting a brief every day and animate the brief with a “Team Board”.
- Analyzing the business, proposing, and implementing action plans to improve results, generate sales for each product category.
- Demonstrating sales leadership for staff and setting performance targets for teams and individuals relevant to KPIs.
- Setting sales targets for individuals and departments (when applicable).
- Being aware of the local trading environment and its impact on our sales, including competitors' trading activities.
- Proposing in-store activities.
- Instructing and supervising staff in the correct execution of all company operating procedures.
- Managing quality of customer service, to meet customers.
- Acting as brand ambassador to strengthen/build relationships with VIP clientele/new customers.
Qualifications
- Minimum 8 - 10 years of related experience in the retail/luxury industry.
- Bachelor’s degree.
- Strong in commercial and customer service mindset.
- Outgoing, dependable, and pro-active team player.
- Good organizing and follow-up skills.
- Excellent interpersonal, communication, and networking skills.
- Ability to generate trust among both coworkers and clients.
- Strong business acumen, result-driven, goal-oriented, capacity to implement all needed initiatives and demonstrate commercial creativity.
- Proficient in MS Office, CRM, and retail tools.