Part Time FOOD Club Assistant, Family Action FOOD Clubs
Based in London – Tower Hamlets and Aldgate
18.5 hours per week (part-time, 2.5 days) Half day Tuesday, Full day Wednesday, Full day Thursday.
Grade 1 point 7-10: £21,921 - £23,309 FTE (£10.960 - £11,654 per annum) inclusive of inner London weighting
Temporary Contract: until 31/03/24, with a possibility of it being extended
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At Family Action we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. We have been building stronger families since 1869 and today we work with more than 60,000 families in over 150 community-based services, as well as supporting thousands more through national programmes and grants.
The Family Action FOOD (Food On Our Doorstep) programme aims to:
· provide regular access to a sustainable supply of food to people at risk of food insecurity
· encourage families to access local support services and be signposted to other agencies
· increase disposable income for local families to improve life chances and wellbeing
· reduce the amount of food being sent to landfill in the UK by utilising surplus food
FOOD Club Support Worker will support all aspects of the day-to-day running of the programme, to ensure the clubs have high standards of service delivery.
You will have previous experience in at least one of the following environments: retail, health & safety, environmental health, education and/or previous work with families
You will have an enthusiasm for delivering high quality customer service and have a clear understanding of food hygiene standards and procedures.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQIA+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an interview.
What will we offer you?
We’ll offer you a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. All roles in Family Action are open to a discussion about possible flexible working options, subject to business needs, and all new starters will have the right to make a flexible working request from day one of employment. We have an excellent wellbeing offer and we will invest in your professional development with on-going quality training and career development opportunities. You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core.
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills then we look forward to hearing from you.
For an application pack and further information please visit:
www.family-action.org.uk/get-involved/work-us/current-vacancies/
Please email completed applications to: completed.application19@family-action.org.uk
Closing date: Monday 7th August 2023
Interview date: From Monday 14thAugust 2023
Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service.
ID: 480
Job title: FOOD Club Assistant
Service: FOOD Clubs
Salary: Grade 1 point 7-10
Hours: 18.5 hours per week
Location: London – Tower Hamlets and Aldgate
Responsible to: FOOD Club Coordinator
Summary of job:
Our FOOD (Food On Our Doorstep) programme aims to: provide regular access to a sustainable supply of food to people at risk of food insecurity; encourage families to access local support services and be signposted to other agencies; increase disposable income for local families to improve life chances and wellbeing; reduce the amount of food being sent to landfill in the UK by utilising surplus food.
Key tasks and responsibilities:
1. Supporting all aspects of the day-to-day running of the programme to ensure the clubs have high standards of service delivery.
2. Supporting the FOOD Club Coordinator to carry out regular compliance checks to ensure the quality and safety of the service, in order to protect service users and Family Action.
3. Ensuring all aspects of the role are carried out in line with food safety/hygiene standards.
4. Ensure volunteers are using up-to-date allergies forms to prevent any risk to service users.
5. Support the FOOD Club Coordinator with financial checks, stock control, recruitment, induction and training of volunteers.
6. Recording accurate data to enable the FOOD Club Coordinator to report on KPIs, including uptake of the scheme, service user income, and the positive financial impact on families.
7. Encourage regular attendance at FOOD Clubs to ensure income is maintained and to prevent food wastage.
8. Provide regular feedback to the FOOD Club Coordinator on the quality of food and resources from suppliers.
9. Carry out satisfaction surveys with service users and act on feedback to support the improvement of the service.
10. Support the FOOD Club Coordinator to identity new opportunities for growth, including expansion to other local areas and advertising existing FOOD Clubs via local agencies.
11. To be able to evidence Family Action’s values at all times, which underpin Family Action’s mission of ‘building stronger families’ by:
a) Being people focused
b) Reflecting a ‘can do’ approach
c) Striving for excellence in everything we do
d) Having mutual respect for everyone we work with, work for and support through our services
12. To ensure you have an understanding (appropriate to your role) of, and comply with, Family Action’s procedures for promoting and safeguarding the welfare of children and vulnerable adults.
13. To comply with Family Action’s Diversity & Equality Policy and our Ethical Policy in every aspect of your work and positively promote the principles of these policies amongst colleagues, service users and other members of the community.
14. To comply with Family Action’s Health and Safety Policy, Data Protection Policy and to protect your own and others’ health, safety and welfare.
15. To work flexibly as may be required by the needs of the service and carry out any other reasonable duties as required.
PERSON SPECIFICATION
1. Educated to level three or above, or with a recognised professional qualification in social work, health, education or equivalent, and evidence of a commitment to continuing learning and professional development.
2. Previous experience in at least one of the following environments: retail, health and safety, environmental health, education and/or previous work with families.
3. Demonstrable ability to work as part of a team and on own initiative.
4. Enthusiasm for delivering high-quality customer service.
5. Clear understanding of food hygiene standards and procedures.
6. Full driving license.
7. Ability and willingness to travel at short notice across designated region.
8. Willingness to undertake cover at other regions besides designated locality.
9. Able to evidence Family Action’s values at all times, which underpin Family Action’s mission of ‘building stronger families’ by:
a) Being people focused
b) Reflecting a ‘can do’ approach
c) Striving for excellence in everything we do
d) Having mutual respect for everyone we work with, work for and support through our services
Job Type: Part-time
Part-time hours: 18.5 per week
Salary: £11,654.00 per year
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 07/08/2023
Reference ID: 480
